Thank you for being here! / Please be advised prior to ordering: All enamel pin orders ship in 2-6 weeks. / Choose our Premium Shipping option to cover lost or stolen packages.

Customer Service

FAQ

When will my order ship?

Order shipping times are located under each item. If your order contains an enamel pin, all enamel pin orders ship within 2-6 weeks from the order date. Once your order ships, you will receive an email with your tracking number.

 

Can I cancel an order?

We apologize, but our store does not accept any cancellations, returns, or refunds.

 

What if the shipping carrier loses my enamel pin order or my enamel pin order is stolen from my mail?

During checkout, we offer two shipping options. One option, premium shipping, includes insurance that covers the replacement of lost or stolen orders. Please choose Premium Shipping if you would like your order protected. If you choose to forgo Premium Shipping, 12 Hour Grind is not liable for lost or stolen items.

 

What if my enamel pin order is lost or stolen and I paid for premium shipping?

Please email us at help@12HourGrind within 30 days of your delivery date or within 30 days of your last tracking update. 

 

What if my order arrives damaged or broken?

Please email us, within 14 days of your delivery date (provided by the USPS website), at help@12HourGrind.com with your full name and order number for further assistance.

 

How can I contact customer service directly?

We are happy to help! Please send us an email at help@12HourGrind.com.

 

USPS DELAYS:

Please be aware that USPS is experiencing massive network-wide delays. 

This will impact your orders in the following ways:

- It will take longer for USPS to scan in your packages. This means you might get a tracking status of ‘Pre-shipment” for up to 5 days. Your package is at UPSP waiting to be scanned in and sorted by a postal worker. 

- Your orders will require more time to deliver. USPS currently has a major shortage in drivers and transportation, as stated on their website.