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Customer Service

FAQ

Introducing NEW, FAST SHIPPING AND PROCESSING ON ALL ENAMEL PIN ORDERS!

We are so excited to introduce faster shipping and processing! It has been a long time coming and you all have been so kind and patient. Beginning with orders placed July 12th onward, the new enamel pin order processing time is 2-3 business days, followed by
  • Standard Economy shipping time: 5-8 business days
  • Insured Economy shipping time: 5-8 business days
  • Express shipping time: 1-2 business days

When will my order ship?

For orders placed July 12th onward refer to the above timeline. For orders placed prior to July 12th, 2021:

Order shipping times are located under each item. If your order contains an enamel pin, all enamel pin orders ship within 2-6 weeks from the order date. Once your order ships, you will receive an email with your tracking number.

 

Can I cancel an order?

We apologize, but our store does not accept any cancellations, returns, exchanges or refunds.

 

Can I exchange an order?

We apologize, but our store does not accept any cancellations, returns, exchanges or refunds.

 

What if my order arrives damaged or broken?

Please email us, within 14 days of your delivery date (provided by the USPS website), at help@12HourGrind.com with your full name and order number for further assistance.

 

What if the shipping carrier loses my order or my order is stolen from my mail?

During checkout, we offer three shipping options. One option, Insured shipping, includes insurance that covers the replacement of lost or stolen orders. Please choose Insured Shipping if you would like your order protected. If you choose to forgo Insured Shipping, 12 Hour Grind is not liable for lost or stolen items.

 

What if my order is lost or stolen and I paid for premium/insured shipping?

Please email us at help@12HourGrind within 30 days of your delivery date or within 30 days of your last tracking update.  

 

How can I contact customer service directly?

We are happy to help! Please send us an email at help@12HourGrind.com.

 

USPS DELAYS:

Please be aware that USPS is experiencing massive network-wide delays. 

This will impact your orders in the following ways:

- It will take longer for USPS to scan in your packages. This means you might get a tracking status of ‘Pre-shipment” for up to 5 days. Your package is at UPSP waiting to be scanned in and sorted by a postal worker. 

- Your orders will require more time to deliver. USPS currently has a major shortage in drivers and transportation, as stated on their website.